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What to do
1
Don't pay or reply yet
Many notices are just information: a new account number, a rate change, a filing receipt. Others repeat something Bolto has already handled. If you pay first, you can end up paying twice.
2
Send it to Bolto the same day
Scan or photograph every page, including the envelope if it has a date. Send it to support@bolto.com or your shared Slack channel. Add one line saying which state it’s from and what it’s about.
3
Bolto's tax team reviews it
Within a business day we’ll tell you whether it needs action, what caused it, and who is handling it. If it’s a filing or payment we’re responsible for, we fix it. If it covers a period before Bolto, we’ll tell you what to send your previous provider or CPA.
4
If a payment really is due
We’ll confirm the amount and how to pay. Small state balances can often be paid by card in the state’s online portal. We’ll point you to it.
Common notices
How to get fewer notices
- Sign filing authorizations as soon as they appear so Bolto can file.
- Complete new-state registrations as soon as you hire there.
- When you switch providers, agree who files the switch-over quarter.
- Keep your company address current in Bolto so agency mail reaches someone.